How Cochild collects, uses, and protects your personal data.
This Privacy Policy explains how Cochild Pte. Ltd. collects, uses, stores, and protects your personal data when you use the Cochild Application. It should be read alongside the Cochild End User Licence Agreement.
Cochild Pte. Ltd. (UEN: 202547888Z), 36 Carpenter Street #02-01 Carpenter Haus, Singapore 059915 is the data controller for the purposes of this Policy.
This Policy is written in plain language by design. If anything is unclear, please contact us.
We collect the following categories of data when you use the Application:
Your name, email address, encrypted password, and profile details provided during registration.
Children's names and dates of birth, access schedules, court order details, compliance events, and records of access-related documentation you upload.
Messages sent through the platform, subject to the AI moderation process described in the Cochild EULA. Message content is processed for moderation purposes only and is not stored beyond that action.
Timestamps, frequency of interactions, schedule change requests, and moderation events. This is structural data about how the platform is used. It is not the content of your communications.
Device type, operating system, app version, and crash reports, used solely for maintaining and improving the Application.
Cochild makes the following unconditional commitments:
These are not current-version limitations. They are permanent commitments that form a core part of Cochild's identity as a Social Enterprise.
We use your data for the following purposes and no others:
Children's information entered into the Application — names, dates of birth, schedule details — is treated with the highest level of protection. This data is used solely to provide the co-parenting features of the Application. It is never shared with third parties, used in aggregated analytics in any identifiable form, or processed for any purpose other than delivering the service to you as a parent.
Parents and guardians consent to the processing of their children's data on behalf of those children by accepting the Cochild EULA. Cochild does not direct any part of the Application at children as end users. Children do not create accounts.
Cochild uses a small number of third-party services to operate the Application. These are data processors acting on our instructions only:
We do not share your personal data with any other third party without your explicit consent, except where required by law.
We retain your personal data for as long as your Account is active. The following describes precisely what happens to data when an Account is deleted, reflecting the shared nature of co-parenting records.
Your personal authentication record and profile are removed from the platform. Shared family records — including access event logs, conversations, access schedules, and compliance records — remain intact for the benefit of the other parent, who retains a legitimate interest in those records. Children's data follows the family unit and is not deleted while either parent's Account remains active.
All family data — including all shared records, children's data, documents, and communications — is permanently and irreversibly deleted from our systems within 30 days of the second Account deletion being confirmed. No residual personal data is retained. Aggregated, de-identified analytics data that cannot be linked back to any individual may be retained for research and public interest purposes.
Account deletion is initiated from the Settings screen within the Application. You will be asked to confirm your password and will receive an email confirmation of your deletion request. A 30-day grace period follows, during which your Account is suspended but not yet permanently deleted. This allows you to reverse the decision if it was made in error. After 30 days, deletion is permanent and cannot be undone. We recommend exporting your data before initiating deletion.
In accordance with your right to data portability, you may export your personal data at any time from the Settings screen. Exportable data includes your conversation history and access event log, available in PDF or CSV format. This right exists independently of Account deletion and may be exercised at any time.
We use industry-standard security measures including:
We will notify you and the relevant data protection authority of any data breach in accordance with applicable law.
You have the following rights in relation to your personal data. To exercise any of these rights, contact us at privacy@cochild.com. We will respond within 30 days.
If you are located in the European Union or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
Singapore residents may address complaints to the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.
This feature is not active in the current version of the Application. This section describes how it will work when introduced.
Cochild may in future offer a Family Welfare Signal feature, developed in partnership with authorised social service providers including the Family Justice Courts and the Ministry of Social and Family Development. The purpose of this feature is to identify families who may benefit from early intervention support, before situations escalate to crisis.
The Welfare Signal is built exclusively on behavioural metadata — for example: repeated access schedule breaches, high frequency of blocked messages, or sustained changes in communication patterns. It does not involve reading, analysing, or sharing the content of any message, document, or communication.
The distinction is fundamental: the Welfare Signal observes what happens, never what is said.
When this feature is introduced:
We will update this Policy before this feature becomes active, and you will have the opportunity to review the updated terms.
We may update this Policy from time to time. When we make material changes, we will notify you through the Application and by email at least 14 days before the changes take effect.
The following supplements apply in addition to the main Policy where you are located in the relevant jurisdiction. In the event of any conflict between a regional supplement and the main Policy, the regional supplement shall prevail for users in that jurisdiction.
This supplement applies to users located in Singapore and governs our compliance with the Personal Data Protection Act 2012 (PDPA) and its associated regulations.
This supplement applies to users located in the European Economic Area. The processing of your personal data is governed by the General Data Protection Regulation (EU) 2016/679.
Lawful basis for processing:
You have the right to lodge a complaint with the data protection authority in your EU member state. A list of authorities is available at edpb.europa.eu.
If you are located outside Singapore, Cochild transfers your data to Singapore under appropriate safeguards including standard contractual clauses where required.
This supplement applies to users located in the United Kingdom. The processing of your personal data is governed by the UK GDPR and the Data Protection Act 2018.
The lawful bases for processing are as described in Supplement A2 above, applied under UK law. You may lodge a complaint with the Information Commissioner's Office at ico.org.uk.
This supplement applies to users located in Australia. The processing of your personal data is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
36 Carpenter Street, #02-01 Carpenter Haus
Singapore 059915